10 years building CRM for food delivery — in the market that demands it most

Toster has its roots in Ukraine, where the team began building CRM software for food delivery operators back in 2014 — long before “dark kitchen” became a buzzword. Orders, couriers, kitchens, and customer data: all in one place, from day one.

Over a decade, the platform evolved alongside the operators who ran it. By 2018, 50+ delivery businesses across Ukraine relied on Toster to manage their daily operations. Every edge case, every fiscal rule, every shift pattern — baked in from real experience, not guesswork.

In 2022, the team put the platform to its hardest test: running 966 Network — a multi-brand food delivery chain across 4 countries. That pressure pushed Toster to add AI automation, multi-country fiscalization, and the managed marketing layer it has today.

The platform that has been running Ukrainian delivery operations since 2014 is now open to operators worldwide.