Courier management & dispatch, built in
Courier management software assigns deliveries to riders, tracks them live on a map, optimizes their routes, and records proof of delivery. Toster runs your whole delivery fleet — through a courier Telegram bot, with live GPS and route optimization — as part of the same platform that takes the order.
See dispatch in a demoWhat Toster’s courier management does
Live GPS tracking
See every active courier on a live map. Dispatchers know where each order is, and customers get accurate "on the way" updates.
Courier Telegram bot
Riders work from a Telegram bot: accept a delivery, share live location, and mark it delivered — no extra app to install.
Route optimization
Distances and ETAs are calculated with DistanceMatrix.ai so dispatch can assign the closest courier and avoid late deliveries.
Proof of delivery
Couriers confirm completion from the bot, creating a clean record of when each order was handed over.
Courier KPIs
Track deliveries per courier, on-time rate, and average delivery time to see who is performing and where to coach.
Your fleet or third-party
Manage your own riders end to end, and still bring in third-party couriers when you need extra capacity at peak.
Why dispatch belongs in the same system as the order
When dispatch is a separate tool, the kitchen, the dispatcher, and the customer are always slightly out of sync — and the gap shows up as late deliveries and one-star reviews. In Toster, the order flows straight from the kitchen into dispatch: the moment it is packed, the closest courier can be assigned, the customer sees an accurate ETA, and the rider works from a Telegram bot.
Because everything is one platform, the proof-of-delivery record and courier KPIs sit next to the order itself — no reconciling exports between a POS and a separate dispatch app.
Frequently asked questions
What is courier management software?
Courier management software assigns deliveries to riders, tracks them live on a map, optimizes their routes, and records when each order is delivered. For food delivery it connects the kitchen, the dispatcher, and the customer so everyone sees an accurate, real-time status of every delivery in progress.
How do couriers use Toster?
Couriers work through a Telegram bot rather than a separate app. They accept an assigned delivery, share their live location so it appears on the dispatch map, and mark the order delivered when it is handed over. Because it runs in Telegram, there is nothing extra to install and onboarding a new rider takes minutes.
Does Toster optimize delivery routes?
Yes. Toster uses DistanceMatrix.ai for distance and ETA calculations, so dispatch can assign the closest available courier and customers get realistic delivery-time estimates. This reduces late deliveries, which are a leading cause of one-star reviews.
Can customers track their delivery?
Live courier location feeds the order status, so customers receive accurate "on the way" information instead of a vague window. Dispatchers see the same live map across all active orders.
Can I use third-party couriers as well as my own?
Yes. Toster is built to manage your own delivery fleet end to end — assignment, tracking, KPIs — and you can still bring in third-party couriers to cover peak demand when your own riders are at capacity.
What courier metrics can I track?
You can track deliveries per courier, on-time delivery rate, and average delivery time. These KPIs make it clear who is performing well and where dispatch or routing needs attention.
See live dispatch in action
Book a 30-minute demo and watch an order go from packed to delivered.
Request a demo